FAQs

You can book online through the official website or contact the hotel's reservations department to enquire about promotions and upgrades.

For special requests, please contact the property before your arrival; the groups department can provide quotes and availability.

The reception team can assist with reservations and tickets; please contact reception to arrange them.

No. They are exclusively for guests staying at the hotel.

For special requests, please contact the property before your arrival.

Some guests mention noise from the avenue; if you require a quiet room, request an interior room or one away from the street.

All rooms have a kettle with coffee and tea facilities and a minibar. Junior Suites and Suites also have a Nespresso coffee machine.

There are only triple rooms. The hotel does not have family rooms or connecting rooms.

Yes; the hotel requires a credit card and most cards are accepted; please confirm in your booking.

To confirm, please contact reception.

Yes, it is open 24 hours a day.

Yes; the hotel holds the Biosphere Sustainable Lifestyle certification and the Ecostars Silver certification.

Breakfast includes a variety of options; for specific requirements, please contact the property before your arrival.

To confirm, please contact reception.

Yes; the hotel has an automated external defibrillator (AED) on the premises.

The gym provides towels and water for guests; please ask reception if you need further details.

Pool towels are available in the wardrobe in the room and on the terrace next to the pool.

Cancellation and prepayment policies vary depending on the selected rate; please review the conditions of your booking.

At check-in, an amount based on the length of the stay is temporarily held on the credit card. It is released at check-out, when the tourist tax and any additional charges incurred are charged.

Yes; identification and a credit card are required upon arrival to complete the check-in process.

It allows you to enter your booking number and identification details; you will receive an email with the contract and will only need to present your identification document at reception. It is recommended for a quicker arrival at the hotel.

Yes; the hotel offers an online check-in service that can be completed up to 7 days before arrival. It is recommended for a quicker arrival at the hotel.

Check-in is from 3:00 p.m. and check-out is until 11:00 a.m., according to the published conditions.

Yes; the hotel offers luggage storage.

Yes; the hotel offers room service.

Extra beds are not available; however, triple rooms are available subject to availability.

Yes; cots are available upon request and free of charge; please confirm when booking.

All rooms are non-smoking.

Yes; the rooms are equipped with air conditioning.

Yes; the hotel offers the Jacuzzi Suite Skyline, designed with a Jacuzzi and private terrace.

Room types: Standard Double, Superior Double, Triple Room, Junior Suite and Jacuzzi Suite Skyline.

Contact the groups department by email at groups@nnhotels.com or by telephone using the number provided in the meetings section.

The Universal Room can accommodate up to 60 people; it has natural light and integrated audiovisual equipment.

Yes; there is a business centre and the Universal Room for meetings and events, equipped with audiovisual equipment.

Yes; the rooms have a free safe.

Yes; the hotel offers a laundry service for guests.

Yes; the hotel has accessible entrances and adapted spaces.

Pets are not allowed.

As there are only a few spaces, parking reservations are only accepted through the official website. If the car park is full, reception can provide information about the nearest car parks, located just a few metres away and with a similar cost to the hotel's parking.

Yes; the hotel offers free Wi-Fi.

Yes; the hotel has a fitness room for guests.

Yes; The Wolf Tavern is located on the 1st floor. It offers bar and restaurant service from September to June. During the summer months, these services are provided at the bar on the 10th floor. Breakfast is always served at The Wolf from 7:30 a.m. to 11 a.m.

The Wolf Tavern is open in the afternoon and evening, and during the summer months only the terrace bar operates, from 1 p.m. to 10 p.m.

A buffet with a hot food section and natural and wholegrain options, as well as fresh fruit and a selection of hot and cold dishes.

Yes; the buffet breakfast is intended for hotel guests.

The hotel offers a daily buffet breakfast; the opening hours are provided on the hotel's website.

To confirm, please contact reception.

The swimming pool and lounge terrace are located on the 10th floor of the building.

Yes; the hotel has a rooftop swimming pool and sun terrace called TUniversal.

Paral·lel station, served by the L2 and L3 lines, is next to the hotel.

Approximately 10 minutes on foot from the hotel.

Take the L9 line from the airport to Zona Universitària and change to the L3 to Paral·lel station; when you exit the metro, the hotel is right on the avenue.

The hotel is located at Av. del Paral·lel, 76-80, 08001 Barcelona. Telephone: +34 93 567 74 47. Contact email: bcnuniversal@nnhotels.com.